About

FAQ

• Where is the store based?

  Wan Chai, Hong Kong

• How to Order Custom Dress?

  1. Choose custom size or standard size, then add it to cart, click "View Cart" then you will be directed to second page.
  2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.
  If you want to give us your custom measurement, we need following measurement.
  bust______ cm/inch
  waist______cm/inch
  hip:_______cm/inch
  shoulder to shoulder :_______cm/inch (measured from back of shoulder)
  shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
  shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
  shoulder to hem :_______cm/inch (measured from middle of shoulder over nipple to end of skirt)
  nipple to nipple:_______cm/inch
  armhole__________cm/inch (end of arm)

  If you can't make sure color, you can order fabric swatch by this link:
  http://lovepromdress.storenvy.com/color-chart
  Please leave style number and color name in the note list, we will confirm with you again when we receive your order.

• How long will it take to receive my order?

  On sales arrive In 4-6 Days,ship in DHL.
  Custom made arrive In 12-15 Days,ship in DHL.

• Cancellation Policy

  1, unpaid order: could be cancelled within 2-3 days.
  2, paid less than 3 days, 50% cost of dress and shipping cost could be returned,
  3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned.
  4, dress has sent, can't return the payment to you.

• Do you accept orders placed outside of the US?

  We sure do! We accept orders in European and USA client

• How Can you make sure dress will be fit well?

  Our dresses run true to size, if dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well.
  For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''.
  Don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement is not accurate.
  There are no extra cost to do custom size and color here.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.